● Operation and management of terminals
● Installation, operation and maintenance of computers and smart phones provided to the company
● Installation and operation and maintenance of thin client environment (Windows Visual Desktop, Citrix skills and
knowledge of Windows Visual Desktop is a plus)
● Providing communication tools (Webex, Teams, Skype, etc.) to support telework
● Security measures for computers and smartphones provided to the company
Operation and management of the voice infrastructure
● Build, operate and maintain contact center infrastructure (voice infrastructure) (knowledge of Avaya products is a
plus)
● Build, operate and maintain in-house voice infrastructure (experience with Cisco products is a plus)
Experience in multiplebut not allof the following areas at a company with 300+ employees:
■ Implementation, operation, and maintenance of PCs (Windows) and smartphones (iPad, iPhone)
■ Office365
■ MDM (Mobile Device Management Tool)
■ Think-Ant environment (Windows Visual Desktop, virtual environment using Citrix products). Experience in the construction and operation of
■ Experience in building and operating contact center infrastructures (voice infrastructures using Avaya products)
■ internal voice infrastructures, version upgrade support, and telework support.
■ Experience in building and operating systems at a life insurance company or financial institution is a plus