The company plays a major role in our daily mobile devices, even if you have not heard of the company, they are working at the back of your system for you.
They are a global company from the US and covers almost every part of the world.
Here in Japan, they are looking for an engineer who can engage the customers, understands their issues, and translate these issues into cases that can be resolve within the team.
A good understanding of the network will be helpful for you to understand what the customers' issues are, but technical skills to resolve it are not necessary.
Communication is the key to this role.
- You must really enjoy working with clients and understanding their needs.
- Able to understand clients (both Japanese and English speaking)
- Translate the issues the client faces to cases for the team to resolve (locally or overseas)
- Knowledge of network or the telecommunication industry is a plus
The company provides a stable career progression and plenty of learning opportunities, especially attractive for candidates who want to use their language skills to the fullest.